FAQ – Frequently Asked Questions

1. How long does delivery take?
   3 to 7 business days within Israel, with prior contact before delivery.
   
   
2. Is there a shipping fee?
   No. Shipping is completely free within Israel.
   
   
3. Can I return the product?
   Yes, within 3 days of receipt, if the product is unopened and unused.
   
   
4. Can I cancel my order after placing it?
   Yes, within 12 hours of ordering, if not yet shipped. Call: 0504922583
   
   
5. How do I choose the lip liner color?
   We contact you after the order to select your preferred shade (Nude Whisper or Cocoa Charm).
   
   
6. Does the gloss have a taste or scent?
   No, the gloss is completely free of flavor and fragrance.
   
   
7. Is the product safe for sensitive skin?
   Yes, it is approved by the Ministry of Health, but check ingredients if you have known allergies.
   
   
8. Can I pay on delivery?
   Yes, after contacting us by phone to confirm the order manually.
   
   
9. What should I do if the product has an issue?
   Contact us within 3 days, and we’ll review the case promptly.
   
   

Are your products authentic?
Yes, all our products are original and developed under the supervision of a certified beauty expert with over 10 years of experience